APA Style
Tjiptono, F., Chandra, G. (2019).
Service, Quality Dan Customer Satisfaction Edisi 5 (5).
Yogyakarta:
Andi.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality Dan Customer Satisfaction Edisi 5".
5
Yogyakarta:
Andi,
2019.
Text.