Gaya APA
Tjiptono, F.
(2017).
Service Management: Mewujudkan Layanan Prima (Edisi 3)
(
1)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima (Edisi 3)".
1
Yogyakarta:
Andi,
2017.
Text.