Gaya APA

Tjiptono, F., Chandra, G. (2011). Service, Quality And Satisfaction Edisi 3 (3). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, Quality And Satisfaction Edisi 3". 3 Yogyakarta: Andi, 2011. Text.