Behind any organization processes, there are people. Therefore, controlling organization processes basically means controlling people. The book features the art of controlling people without making them feeling so. "Anyone who's involved in management process could benefit from this book. Enriched with cases and stories, it’s really readable. READ IT!" ---Andrias Harefa, Author of 35 best seller books, trainer, coach with more than 20 years of experience "I am amazed to read the book because success is a certainty, and the book tells you how to achieve it. It's written with the depth and fluency of a lecturer. "---Her Suharyanto, Independent Editor and Ghost Writer "Emphasizes on the importance of human factor in organization control system. Essential for business shareholders inside and outside of organizations. " ---Avanti Fontana, Author of "Innovate We Can!", Facilitator and Coach for Innovation "'Thanks, Sir. It works!' says a director who was happy with his worker's 300% productivity increase after applying the author's suggestio