Service, Quality dan Satisfaction

Buku ini mengulas secara rinci tiga elemen krusial yang saling terkait dalam penciptaan keunggulan bersaing berkesinambungan setiap organisasi: Service, Quality dan Satisfaction. Isu-isu yang dikupas meliputi paradigma IHIP (Intangibility, Heterogeneity, Inseparability&Perishability), perspektif jasa (service perspective) sebagai ancangan strategik, orientasi pasar (Market Orientation) dan orie…

Giving Effective Feedback

Edisi

-

ISBN/ISSN

9781625275424

Deskripsi Fisik

viii, 96 hlm ; 17 cm

Judul Seri

-

No. Panggil

658.4013 Har g

HBR's 10 Must Reads 2016 : The Definitive Management Ideas of the Year from H…

A year's worth of management wisdom, all in one place. We've examined the ideas, insights, and best practices from the past year of Harvard Business Review to bring you the latest, most significant thinking driving business today. With authors from Marcus Buckingham to Herminia Ibarra and company examples from Google to Deloitte, this volume brings the most current and important management conv…

Finance Basics (HBR 20-Minute Manager Series)

Intimidated by corporate finance? The numbers (and the jargon) can feel overwhelming--but you have to understand them to manage effectively. Finance Basics explains the fundamentals simply and quickly, introducing you to key terms and concepts such as: How to navigate financial statementsHow to weigh costs and benefitsWhat's involved in budgeting and forecastingHow to gauge a company's finan…

Getting Work Done (HBR 20-Minute Manager Series)

There's always more work to be done. How do you make sure you'll finish your most important tasks and make progress in your key projects by the end of the day? This book runs you through the basics of prioritizing your work, staying focused, delegating tasks, and using technology to help you get more done. About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the m…